Platform
6 modules. One system of record.
Every step of the IT asset end-of-life process — from offboarding trigger to final audit report — managed in a single platform.
Dashboard
Your operational control surface. Role-aware widgets showing the metrics that matter — open tickets, SLA health, processing status, and financial overview. Everything at a glance.
- Real-time operational KPIs
- Role-based widget configuration
- SLA health monitoring
- Financial overview and forecasts
Tickets
Orchestration containers for every return type — box returns, bulk returns, redeployments, and relocations. Policy-driven workflows that automate routing, communication, and evidence collection.
- 4 ticket types (box, bulk, redeploy, relocate)
- Automated status progression
- Multi-device ticket support
- Full audit trail per device
Warehouse
Purpose-built ERP for Return Hubs. Manage logistics, intake, processing, and disposition from a single system designed for ITAD operations.
- Inbound/outbound logistics tracking
- Processing workflows (erasure, diag, grade)
- Quality assurance checkpoints
- Batch processing support
Assets
The enterprise decision layer. Live inventory with diagnostics, grading, repair approvals, and redeployment routing. Make data-driven disposition decisions.
- Live asset inventory
- Diagnostics and grading data
- Repair approval workflows
- Redeployment and relocation
Employee portal
Self-service returns that reduce support burden. Employees verify their identity, book a pickup or find a drop-off point, and track their return — with AI-powered support.
- Address validation + label generation
- Pickup booking and drop-off locator
- AI-assisted support chatbot
- Employee buyback option
Integrations
API-first architecture connects Returna to the enterprise stack. Native connectors for the tools your teams already use, plus a REST API and webhooks for everything else.
- ITSM (ServiceNow, Freshservice)
- HRIS (Workday, BambooHR)
- MDM (Jamf, Intune)
- ERP and erasure software
